Agents in production at 2,400+ companies

AI agents that do the work, not just assist with it.

Cairn turns repetitive processes into autonomous agents. They research, decide and act across the tools you already use — and every step lands in a trace you can review, replay and audit.

Free 14-day trial · No credit card required

LIVE

Operations console

All agents · 4 teams

1,284 runs today

Last hour

TIME

AGENT · TASK

STATUS

DURATION

09:41:12

Support Resolver

Refund for damaged mug · Zendesk #48213

Resolved

41.2s

09:41:06

Invoice Reconciler

Matched INV-20931 → PO-7781 · variance $0.00

Matched

12.8s

09:40:58

Support Resolver

Refund $420.00 · over the $150 limit

Approval

—

09:40:51

Exception Handler

Delivery exception LAX · re-ship from Reno

Running

8.1s

09:40:44

Access Concierge

Read access to prod-db · 4 hours · @sre-lead

Granted

6m 02s

09:40:37

Account Researcher

Oakline demo request · ICP fit 86/100

Briefed

9.4s

09:40:29

Ticket Triage

Outage report · routed to Tier 2 · INC-2207

Escalated

3.1s

09:40:21

Incident Scribe

INC-2207 timeline · status update posted

Posted

4.7s

RUN #48213

Resolved

Refund for damaged mug

Support Resolver v14 · Zendesk → Shopify → Stripe

TRIGGER

Ticket #48213 received

0.0s

RESEARCH

Order #10-2291 · delivered

1.2s

RESEARCH

Refund policy v4 · §2.1

0.8s

DECISION

Eligible · $38.00

0.4s

ACTION

Stripe refund re_3Pq…9xL

1.6s

RESULT

Reply sent · ticket solved

0.7s

DECISION

confidence 0.94

Eligible for a $38.00 refund — under the $150 auto-approve limit

Policy: Refunds v4 §2.1 · Order delivered 3 days ago

Replay run

Open trace

LIVE

Operations console

1,284 runs today

Support Resolver

Refund for damaged mug · Zendesk #48213

Resolved

Invoice Reconciler

Matched INV-20931 → PO-7781 · variance $0.00

Matched

Support Resolver

Refund $420.00 · over the $150 limit

Approval

Exception Handler

Delivery exception LAX · re-ship from Reno

Running

Access Concierge

Read access to prod-db · 4 hours · @sre-lead

Granted

Account Researcher

Oakline demo request · ICP fit 86/100

Briefed

Ticket Triage

Outage report · routed to Tier 2 · INC-2207

Escalated

Incident Scribe

INC-2207 timeline · status update posted

Posted

Approval needed

now

Refund $420.00 to Ana Ruiz — over the $150 limit. Agent recommends approving.

Approve

Decline

Ticket #48213 solved

Refund $38.00 issued · 41s · no human needed

Trusted by operations teams at 2,400+ companies

  • MERIDIAN

  • lumenpay

    Halcyon Health

    ARCADIA

    kestrel

    Oakline

    TIDEWATER

    sundial

01

/ The shift

Most AI tools wait for a prompt. Cairn agents wait for a trigger — a ticket, an email, a missed delivery — then they research, decide and act on their own, inside the guardrails you set.

Most AI tools wait for a prompt. Cairn agents wait for a trigger — a ticket, an email, a missed delivery — then they research, decide and act on their own, inside the guardrails you set.

11.4M

tasks completed by Cairn agents in September

68%

median autonomy rate after 90 days in production

41s

median time from trigger to resolved

02

/

How it works

From trigger to done, in one readable trace.

Every run follows the same six steps. Scroll through a real refund request — from the ticket arriving to the customer’s reply.

02

/

How it works

From trigger to done, in one readable trace.

Every run follows the same six steps. Scroll through a real refund request — from the ticket arriving to the customer’s reply.

RUN #48213 · SUPPORT RESOLVER

LIVE

TRIGGER

Zendesk ticket #48213

Refund request · damaged mug · 2 photos

0.0s

AGENT

Support Resolver v14 picks it up

0.2s

RESEARCH

Checks the order and delivery

1.2s

DECISION

Eligible for a refund

0.4s

ACTION

Refund issued in Stripe

1.6s

RESULT

Ticket solved, customer replied

0.7s

Elapsed

0.0s / 6 steps

01

Trigger

Something happens in your stack.

A ticket arrives, a form is submitted, a carrier misses a pickup. Cairn listens to events from 120+ tools — or runs on a schedule — and starts a run the moment work appears.

Zendesk ticket

Inbound email

Webhook

Cron schedule

02

Agent

The right agent picks it up.

Each agent has its own instructions, tools and permissions. Runs are routed by trigger and conditions, and can hand off to another agent mid-run without losing context.

Support Resolver v14

Routing rules

Handoffs

03

Research

It gathers context like your best operator.

Agents read the thread, look up the account, check the order and search your policies — with read-only access unless you’ve granted more.

Shopify order

Notion policy

Account history

04

Decision

It decides, and shows its reasoning.

Every decision cites the policy and data it used, with a confidence score. Below your threshold, the run escalates to a person instead of guessing.

Policy v4 §2.1

Confidence 0.94

Escalation threshold

05

Action

It does the work, inside guardrails.

Refunds, updates, emails, access grants — executed through scoped tools with limits enforced by the runtime. Risky actions wait at an approval gate.

Stripe refund ≤ $150

Idempotency keys

Approval gates

06

Result

And leaves a trace you can audit.

Each run ends with a complete, replayable trace: inputs, tool calls, decisions, approvals and outcomes. Turn any run into a regression test in one click.

Replayable trace

Eval case

Audit export

01

Trigger

Something happens in your stack.

A ticket arrives, a form is submitted, a carrier misses a pickup. Cairn listens to events from 120+ tools — or runs on a schedule — and starts a run the moment work appears.

Zendesk ticket

Inbound email

Webhook

Cron schedule

02

Agent

The right agent picks it up.

Each agent has its own instructions, tools and permissions. Runs are routed by trigger and conditions, and can hand off to another agent mid-run without losing context.

Support Resolver v14

Routing rules

Handoffs

03

Research

It gathers context like your best operator.

Agents read the thread, look up the account, check the order and search your policies — with read-only access unless you’ve granted more.

Shopify order

Notion policy

Account history

04

Decision

It decides, and shows its reasoning.

Every decision cites the policy and data it used, with a confidence score. Below your threshold, the run escalates to a person instead of guessing.

Policy v4 §2.1

Confidence 0.94

Escalation threshold

05

Action

It does the work, inside guardrails.

Refunds, updates, emails, access grants — executed through scoped tools with limits enforced by the runtime. Risky actions wait at an approval gate.

Stripe refund ≤ $150

Idempotency keys

Approval gates

06

Result

And leaves a trace you can audit.

Each run ends with a complete, replayable trace: inputs, tool calls, decisions, approvals and outcomes. Turn any run into a regression test in one click.

Replayable trace

Eval case

Audit export

03

/

Platform

One workspace to build, run and govern every agent.

Design agents in a builder your ops team can read, orchestrate them in visual workflows and watch every run from a single dashboard.

03

/

Platform

One workspace to build, run and govern every agent.

Design agents in a builder your ops team can read, orchestrate them in visual workflows and watch every run from a single dashboard.

Lumenpay

/

Overview

Search runs, agents…

⌘K

RN

JW

WORKSPACE

Home

Agents

Workflows

Runs

Approvals

3

Evals

Analytics

Integrations

AGENTS

Support Resolver

live

Ticket Triage

live

Refund QA

shadow

Good morning, Rhea

Here’s what your agents did overnight.

Last 24 hours

New agent

ACTIVE AGENTS

12

+2 this week

TASKS COMPLETED

3,482

+18% vs. yesterday

SUCCESS RATE

96.8%

▲ 0.6 pts

RUNNING NOW

27

4 waiting on approval

Recent activity

View all runs

Support Resolver

Refunded $38.00 · Zendesk #48213

41s

2m ago

Invoice Reconciler

Matched INV-20931 to PO-7781

12s

6m ago

Support Resolver

Waiting on approval · refund $420

—

9m ago

Access Concierge

Granted prod read access · 4h

6m

14m ago

Ticket Triage

Routed 38 tickets to Tier 2

3s

21m ago

Exception Handler

Carrier API timeout · retried, resolved

1m

34m ago

Needs approval

3 pending

Refund $420.00 · Zendesk #48870

Over the $150 limit · confidence 0.91

Approve

Review trace

Running now

27 live

Month-end close · Sundial

72%

Vendor intake · Meridian

45%

Claims triage · Arcadia

88%

Lumenpay

RN

JW

Good morning, Rhea

Here’s what your agents did overnight.

Last 24 hours

New agent

ACTIVE AGENTS

12

+2 this week

TASKS COMPLETED

3,482

+18% vs. yesterday

SUCCESS RATE

96.8%

▲ 0.6 pts

RUNNING NOW

27

4 waiting on approval

Recent activity

View all runs

Support Resolver

Refunded $38.00 · Zendesk #48213

Invoice Reconciler

Matched INV-20931 to PO-7781

Support Resolver

Waiting on approval · refund $420

Access Concierge

Granted prod read access · 4h

Ticket Triage

Routed 38 tickets to Tier 2

Exception Handler

Carrier API timeout · retried, resolved

Needs approval

3 pending

Refund $420.00 · Zendesk #48870

Over the $150 limit · confidence 0.91

Approve

Review trace

Running now

27 live

Month-end close · Sundial

72%

Vendor intake · Meridian

45%

Claims triage · Arcadia

88%

Build

Instructions, tools, knowledge and guardrails in one place — readable by the people who own the process.

Orchestrate

Branches, approvals, retries and multi-agent handoffs on a visual canvas, versioned like code.

Observe

Live dashboards, replayable traces and eval suites that show exactly what every agent did and why.

04

/

Agents

Prebuilt agents for the work that piles up.

Start from an agent that already knows the job — then shape it to your policies, tools and tone of voice.

04

/

Agents

Prebuilt agents for the work that piles up.

Start from an agent that already knows the job — then shape it to your policies, tools and tone of voice.

12 agents across support, sales, operations, finance, engineering and people teams.

12 agents across support, sales, operations, finance, engineering and people teams.

05

/

Integrations

Works with the tools you already run.

Connect your helpdesk, CRM, data warehouse and chat in minutes. Agents get exactly the scopes you grant — nothing more.

120+

native integrations, maintained by Cairn

OAuth

with per-agent, least-privilege scopes

SDK

for custom tools, webhooks and internal APIs

06

/

Control

Autonomy you can audit.

Agents act only within the permissions you grant. Every decision is traced, risky actions can wait for approval, and nothing ever trains on your data.

Scoped tool permissions, enforced by the runtime — not the prompt

Approval gates for money, access and outbound email

A complete, replayable trace for every run

PII redaction and customer-managed encryption keys

SOC 2 Type II, ISO 27001, HIPAA and GDPR

Guardrails · Support Resolver

policy v4

Issue refunds up to $150

Automatic

Refunds over $150

Requires approval

Email customers

Automatic

Change subscription plans

Off

Access billing admin

Not permitted

AUDIT LOG

Export CSV

09:41:12

stripe.refund.create

$38.00 · allowed by policy v4

09:40:58

stripe.refund.create

$420.00 · approved by @dana in Slack

09:40:44

okta.group.assign

prod-read · expires 13:40

SOC 2 Type II

ISO 27001

HIPAA

GDPR

2,400+

companies run agents on Cairn

2,400+

companies run agents on Cairn

120+

native integrations

99.95%

uptime across the last 12 months

4.8/5

operator satisfaction score

07

/

Customers

Teams that stopped babysitting their queues.

Operations leaders on what changed when agents started finishing the work instead of handing it back.

07

/

Customers

Teams that stopped babysitting their queues.

Operations leaders on what changed when agents started finishing the work instead of handing it back.

Lumenpay

We stopped measuring tickets deflected and started measuring tickets resolved. Cairn closes 68% of them end to end — refunds, address changes, the lot — and every one has a trace we can read.

Daniel Okafor, Head of Support at Lumenpay

Daniel Okafor

Head of Support

Lumenpay

We stopped measuring tickets deflected and started measuring tickets resolved. Cairn closes 68% of them end to end — refunds, address changes, the lot — and every one has a trace we can read.

Daniel Okafor, Head of Support at Lumenpay

Daniel Okafor

Head of Support

Meridian Freight

Exceptions used to mean a war room and six hours of email. Now the agent has usually re-routed the shipment and told the customer before anyone on my team opens the alert.

Priya Raman, VP Operations at Meridian Freight

Priya Raman

VP Operations

Halcyon Health

What won our compliance team over wasn’t accuracy. It was that every decision is written down: what the agent looked at, which policy it applied and who approved the exception.

Dr. Elena Varga, Chief Operating Officer at Halcyon Health

Dr. Elena Varga

Chief Operating Officer

09

/

Pricing

Pay for work done, not seats.

Every plan includes shadow mode, approval gates and full run traces. Start free and scale with completed runs.

09

/

Pricing

Pay for work done, not seats.

Every plan includes shadow mode, approval gates and full run traces. Start free and scale with completed runs.

Monthly

Annual

Save 20%

Starter

For individuals exploring what an agent can take on.

$0

/ month

Free forever

Includes

1 agent in production

500 runs per month

40+ core integrations

Shadow mode and approval gates

Starter

For individuals exploring what an agent can take on.

$0

/ month

Free forever

Includes

1 agent in production

500 runs per month

40+ core integrations

Shadow mode and approval gates

Team

Most popular

For teams putting their first agents into production.

$240

/ month

Billed annually as $2,880

Everything in Starter, plus

5 agents

10,000 runs per month included

All 120+ integrations

Eval suites and regression alerts

Team

Most popular

For teams putting their first agents into production.

$240

/ month

Billed annually as $2,880

Everything in Starter, plus

5 agents

10,000 runs per month included

All 120+ integrations

Eval suites and regression alerts

Business

For operations teams running agents across departments.

$960

/ month

Billed annually as $11,520

Everything in Team, plus

25 agents

75,000 runs per month included

SAML SSO and SCIM

Role-based access and audit log

Business

For operations teams running agents across departments.

$960

/ month

Billed annually as $11,520

Everything in Team, plus

25 agents

75,000 runs per month included

SAML SSO and SCIM

Role-based access and audit log

Enterprise

For regulated teams running agents at high volume.

Custom

Annual agreement

Everything in Business, plus

Unlimited agents and volume pricing

Private VPC or on-premise runtime

EU or US data residency

Dedicated agent operations engineer

Enterprise

For regulated teams running agents at high volume.

Custom

Annual agreement

Everything in Business, plus

Unlimited agents and volume pricing

Private VPC or on-premise runtime

EU or US data residency

Dedicated agent operations engineer

Usage above your plan is billed per completed run. Failed and shadow-mode runs are always free.

10

/

FAQ

Questions, answered.

Can’t find what you need? Our team replies within one business day.

Start building

Put your first agent to work this week.

Start from a template, connect the tools you already use and watch every step in the trace. Most teams ship to production in under two weeks.

Free 14-day trial · No credit card · SOC 2 Type II

Start building

Put your first agent to work this week.

Start from a template, connect the tools you already use and watch every step in the trace. Most teams ship to production in under two weeks.

Free 14-day trial · No credit card · SOC 2 Type II

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