Support agent
Live in 3 days on average
Ticket Triage
Classifies, prioritises and routes every inbound ticket in seconds, with a drafted first response attached.
94%
routing accuracy after two weeks
SAMPLE RUN · REPLAYABLE
TRACED
Trigger
New ticket via email · 2 attachments
0.0s
Research
Account tier: Enterprise · ARR $240k
0.5s
Decision
Intent: outage report · urgency high
0.3s
Action
Assigned to Tier 2 · tagged incident
0.4s
Action
Linked to PagerDuty incident INC-2207
0.6s
Result
First response drafted for review
0.9s
Every step, tool call and decision is recorded
OVERVIEW
What it does
Classifies, prioritises and routes every inbound ticket in seconds, with a drafted first response attached.
Teams typically go live in 3 days. They start in shadow mode, where Ticket Triage proposes every action for review, then switch on autonomy for the decisions it handles reliably.
How it decides
The agent works from your written policies and live data from your tools. When a case falls outside policy, or its confidence drops below your threshold, it escalates to a person with a summary of the research so far.
Guardrails
Scoped tool permissions enforced by the runtime
Approval gates for high-value or irreversible actions
A full run trace for every decision
An eval suite built from your own historical cases
Capabilities
Detects intent, urgency and sentiment
Routes by skill, language and account tier
Merges duplicates across channels
Drafts a first response for agents to review
Intake at scale
Sorts thousands of tickets a day without a manual queue.
VIP handling
Flags enterprise accounts and pages the right owner.
Language routing
Routes by language and drafts replies in 28 languages.
