Halcyon Health
Healthcare
Halcyon Health automates prior-authorisation intake across 40 clinics
Halcyon’s intake specialists retyped referral faxes into payer portals. A Cairn agent now assembles complete authorisation packets with every source cited.
3.2×
faster intake
99.1%
field-level accuracy
40
clinics live
AT A GLANCE
HEADQUARTERS
Austin, TX
COMPANY SIZE
5,200 employees
TEAM
Revenue cycle · 90 specialists
AGENTS DEPLOYED
THE CHALLENGE
Prior authorisation is paperwork with deadlines. Halcyon’s specialists pulled data from referrals, clinical notes and payer rules into portal forms — about 40 minutes per request, with rework when a field was missed.
THE SOLUTION
Halcyon runs Cairn in its own cloud account with PII redaction on traces and a signed BAA. The agent extracts fields, checks them against payer requirements and prepares a packet; a specialist reviews and submits.
Deployed in Halcyon’s VPC with customer-managed keys
Field-level citations back to the source document
Mandatory human review before submission
THE RESULTS
Intake time dropped from 40 minutes to 12, field-level accuracy is 99.1%, and denials for missing information fell by half. Specialists now spend their time on appeals.
