Operations agent
Live in 12 days on average
Exception Handler
Watches shipments and orders for exceptions, contacts carriers and customers, and closes the loop without a war room.
11 min
median exception resolution
SAMPLE RUN · REPLAYABLE
TRACED
Trigger
Carrier event · delivery exception · LAX
0.0s
Research
Order history · customer is a repeat buyer
0.9s
Decision
Re-ship from Reno · expedite at no cost
0.6s
Action
Replacement order created in Shopify
1.3s
Action
Customer emailed with new ETA
0.8s
Result
Exception closed · 9m 41s
0.2s
Every step, tool call and decision is recorded
OVERVIEW
What it does
Watches shipments and orders for exceptions, contacts carriers and customers, and closes the loop without a war room.
Teams typically go live in 12 days. They start in shadow mode, where Exception Handler proposes every action for review, then switch on autonomy for the decisions it handles reliably.
How it decides
The agent works from your written policies and live data from your tools. When a case falls outside policy, or its confidence drops below your threshold, it escalates to a person with a summary of the research so far.
Guardrails
Scoped tool permissions enforced by the runtime
Approval gates for high-value or irreversible actions
A full run trace for every decision
An eval suite built from your own historical cases
Capabilities
Monitors carrier and warehouse events
Chooses the right recovery play
Emails carriers and customers
Updates the order and ops dashboard
Delayed shipments
Re-routes or re-ships before the customer notices.
Address failures
Confirms corrected addresses and updates labels.
Damaged goods
Opens carrier claims with photos and evidence.
