Zendesk + Cairn

How Cairn works with Zendesk

Resolve tickets end to end: read the thread, check the account, act and reply. Connect Zendesk with OAuth 2.0 in about 3 min — no code required — and choose exactly which scopes each agent can use.

What agents can do

• Macro and policy awareness

• Internal notes for every action

• Satisfaction-safe tone controls

• Idempotent webhook handling

Permissions and audit

Every call an agent makes to Zendesk is recorded in the run trace with its inputs, outputs and the policy that allowed it. Revoke access at any time from the integrations page and running agents stop immediately.