Support template
Refund requests under $150
Approve and issue eligible refunds automatically, and route anything above your threshold for review.
6 hrs/week
Typical time saved per team
48k runs
Production runs across workspaces
Agent that runs it
HOW IT RUNS
From trigger to result, one auditable step at a time.
Trigger
New Zendesk ticket tagged refund
Research
Order, delivery status and refund history
Decision
Eligible and under $150?
Action
Issue refund in Stripe and reply
Fallback
Escalate with a summary to Tier 2
Low-value refunds are the most common ticket most support teams answer by hand. This template checks the order, delivery status and refund history before it acts, issues eligible refunds in Stripe and hands anything unusual to Tier 2 with the evidence attached.
What’s included
Agent instructions written for support teams
Pre-configured tools with least-privilege scopes
Approval gates with sensible defaults
An eval suite built from anonymised production runs
Make it yours
Adjust thresholds, swap tools or add steps in the visual builder. The template runs in shadow mode first and proposes every action for review until you switch on autonomy.
POWERED BY
Support Resolver
Resolves customer tickets end to end — reads the thread, checks the account, applies your policy, takes the action and replies.
CONNECTED TOOLS
Starts in shadow mode. Every action is proposed for review until you switch on autonomy — per step, per threshold.